When using the Service, the user acknowledges that he/she has read, understood, and accepted all the contents in this Terms & Conditions. In addition, when using CHLANSILK (hereinafter referred to as “Service”) operated by CHLANSILK International Co., Ltd. (hereinafter referred to as the “Company”), depending on the nature of the Service, the user is obliged to abide by the conditions or provisions otherwise stipulated by the Company. The conditions or provisions otherwise stipulated are classified as part of this Terms & Conditions. The Company reserves the right to amend or change the contents of this Terms & Conditions or Service at any time, so the userisadvised to pay attention to the amendments or changes at all times. When the user continues to use the Service after any amendments or changes have been implemented,the user is deemed to have read, understood, and accepted the amendments or changes. If the user disagrees with the contents of the Terms & Conditions or Service, or if the country/region the user is in excludes all or part of the Terms & Conditions or Service, the user should cease using the Service immediately. The Usage Terms & Conditions of the Company website is as follows: Consumers using the website or Service is deemed to have agreed to the following conditions:
Article VI: Suspension of Use of Service or Membership Termination
In the event of following situations, the Company may suspend the use of Services or terminate the membership of the user without notifying the member in advance.
A. The member is proven to have previously violated the Terms & Conditions and received penalties such as termination of membership.
B. The member is proven to have engaged in previous misconduct such as delayed payment of debt obligation, extended periods of failure to collect goods, request of
inappropriate goods return or exchange, or nonpayment of debt obligation during the product sales or service provision provided by the Company or other affiliated
companies in the Group.
C. The whereabouts of the member is unknown and the Company is unable to contact the member.
D. The member has engaged in the prohibited activities stipulated in Article 11.
E The member has violated this Terms & Conditions or violated the Contract Provisions or Terms & Conditions of the product sales or service provision provided by the
Company or other affiliated companies in the Group.
F. The Company discovers that the member has provided false, incomplete or wrong information in the membership application.
G Other situations that are deemed by the Company to cause adverse impacts to the operation and management of the Service.
Article VII:Withdrawal Procedure
A.Members may apply for withdrawal in accordance with the withdrawal procedure stipulated by the Company at any time. Upon receipt of the membership withdrawal
application, the member will lose his/her membership status.
B.The withdrawal procedure in preceding subparagraph shall not affect the obligations of the member before the withdrawal. The obligations before the withdrawal are
still governed by this Terms & Conditions.
Article VIII:User Account and Password Management
A.The Member shall be responsible for the user ID and passwords he/she has set.
B.The user ID and password shall not be transferred, sold, inherited, loaned, mortgaged, shared within a company, or revealed to any third party. The membership account should not be shared with others.
C.If there are any losses attributable to the careless, wrongful, or third party (including but not limited to family members or company employees) use due to inappropriate management of user ID and password, the member shall be held responsible for the corresponding losses.
D.Any use of the Service by the user ID and corresponding user password shall be deemed as conducted by the member. If the member discovers that the user ID and
password are abused by third parties or if the member forgets his/her user ID and password, the member should contact the company immediately and follow the operations instructed by the Company.
E.The User understand that the credit card transactions during the use of the Service contain security risks, and the user agrees to carry out the transactions at his/her own discretion. (stipulated in Article 16)
Chapter 3:Personal Information
Article IX:Collection of Personal Information A.Aim: The main aims for the collection of personal information by the website are as follows. However, to provide customized services, the website may also use the personal information for other purposes not stated in the following: a.Marketing b.Collection, processing, and use of personal information by non-government organizations in accordance with legal obligations c.Consumer/client management and services d.Tax administration e.Online shopping and other e-commerce services f.Other activities relevant to Company business, including but not limited to new product introduction, member recruitment, and promotions
B.When consumers use the services of the website, the website shall collect additional personal information depending on the requirements of the website services, for example: reasons for joining CHLANSILK membership, preferred CHLANSILK product, personal interests, etc. C.The website and website services may automatically receive and record the server values of your browser, including Internet Protocol address (IP Address), cookie information, and user internet history.
Article X:Use of Personal Information A.The website shall use the personal information for the following purposes: a.To provide the user with information selection during registration b.To conduct the processing of relevant operations by Company or commissioned third parties required for the delivery, refund, or exchange of products c.To conduct the relevant operations required for the delivery of gifts to lucky winners or notify winners of the delivery of gifts d.Notices relating to the business activities or services of the Company such as new brands, new commodity products, new stores, various promotions, and even point reward services. (including but not limited to the mailing of leaflets, catalogs, and other advertisement brochures, or other advertisements made through telephone, SMS, e-mail and other means of electronic communication) e.Market surveys or other similar researches required for business f.Confirmation of payment and delivery details, and contact for the delivery of mail order goods g.Relevant business promotion, service upgrades, commissioned market research etc. h.User/Member verification services i.Other activities relevant to the Company business, including but not limited to new product introduction, member recruitment, and event promotion. B.With the exception of following scenarios, CHLANSILK International Co., Ltd. will not reveal your personal information to third parties or use the collected information for other purposes without your consent, unless otherwise governed by regulations. a.When the Company collaborates with third parties to organize events, the information will be shared and transferred to third parties to provide you with the relevant services. The user should make participate in the activities at his/her discretion. If you decide to participate in the event, it would be deemed that you have understood and agreed to provide your personal information to the third party co-organizers. b.The Company must provide your information if it is required by law, court order, administrative investigation or other legal processes. c.The Company must provide your information to financial institutions to verify the authenticity of the bank account or validity of the credit card. d.Other necessary activities required for the purpose of providing services, business operations, or fulfillment of product transaction obligations or services. C.When using personal information beyond the scope of original purposes, the Company shall inform the members in advance and obtain their permission before use. D.Users below the age of 20 should obtain parent/guardian consent before registering their personal information. Article XI:Scope of Use of Personal Information A.Period Except as otherwise agreed, you may terminate your membership with the Company at any time. The period of use will be the duration starting from the date you became a member of the Company and commissioned organizations to the date you request the Company to discontinue the collection, processing, use of your personal information, or delete your personal information. B.Region The locations of the personal information servers of the website and commissioned organizations, locations of the relevant internet servers, and the service/marketing regions of the Company/website are the regions where your personal information will be used. C.Targets The Company, the Company-affiliated enterprises, relevant commissioned organizations, and external commissioned enterprises are the entities where your information will be used. D.Protection a.The host server of the website is equipped with various information security devices, such as firewall and anti-virus systems, and other security measures to protect the website and your personal information with the strictest protection measures. b.The website uses appropriate technology to prevent your personal information loss, theft, or tampering. However, the website shall not be held liable for any loss, theft, or tampering of your personal information that are not attributable to the website. c.When the website transmits commercial information or emails, besides providing sender information in the mail, the mail will also provide the customer with methods, instructions, and links for unsubscribing. E.Exercise of Rights of Personal Information In accordance with the “Personal Information Protection Act”, you may notify the website and exercise the following rights. However, if you refuse to provide the necessary information required by the website, you will be unable to enjoy or use the website services fully. a.Request queries or view personal information. b.Request a copy of personal information. c.Request to supplement or amend personal information. d.Request to discontinue the collection, processing, or use of personal information. e.Request deletion of personal information f.When the Company is dissolved, the stored personal information should be deleted. Article XII:Search of Personal Information To request viewing, amendment or deletion of personal information, the user may contact the following contact liaisons. The Company shall immediately conduct the instructed operations upon verifying that the request was made by the user. Regarding the personal information contact liaison, the Company has established the Customer Service Center as follows. CHLANSILK Customer Service Center Customer Service Email: chlansilk@chlansilk.com Customer Service Tel: (02) 86982259 Business hours: Monday to Friday 10: 00 ~ 17: 00 (Hotline not available on holidays)
Chapter 4:Use of Service
Article XIII: Scope of Service A.The user may use the services provided by the website. Non-member consumers may use part of the services. B.The scope of services that may be used will be otherwise specified. C.The contents in the scope of services provided by the Company are subject to changes without requiring the consent of consumers. Article XIV: Prohibited Behavior – The user may not engage in the following acts: A.Use of false, incomplete or wrong information in registration B.Acts that may obstruct the operation of the Service, or potentially obstruct the Service C.Acts of credit card abuse in Service D.Acts of abuse of user account and password E.Acts that may adversely affect other users, third parties or the Company or damage the reputation of the Company; or acts that may potentially cause any losses or damages F.Acts that may infringe or potentially infringe the intellectual property rights such as copyrights and trademark rights, or the right of portrait, personality rights, right of privacy, right of publicity, publicity, and other rights of other users, third parties, or the Company. G.Use of images, text, design, logo, impression, sound effects, programs, concepts, and information (hereinafter referred to as “Contents”) obtained from the Service beyond the scope of personal use. H.Reproduction, sale, publication, dissemination, and disclosure of the Contents obtained in the Service through other users or other non-user third parties or other similar conduct. I.Use of Service for commercial purposes J.Act of transferring of member status or rights derived from member status to a third party or transfer of exercise of rights K.Violation of good conduct, violation of regulations, or other similar conduct L.Other inappropriate or unfair conduct deemed inappropriate by the Company Article XV:Intellectual Property Rights A.The rights (ownership rights, intellectual property rights, right of portrait, personality (publicity) rights) of the “Contents” in the Service belong to the Company or to the third party that owns the rights. B.The user shall not obtain the rights to the “Contents”. The user may not infringe on the rights (intellectual property rights such as ownership rights and copyrights, right of portrait, and personality (publicity) rights) of the “Contents” without the authorization of the owner. C.When a dispute arises due to a violation of this Provision, the user shall be held solely liable for any issues or solutions at stake, and the user may not make any requests or claims to the Company.
Chapter 5:GoodsPurchase
Article XVI: GoodsPurchase A.The user may use the Service to purchase products or services (hereinafter referred to as “Goods”) from the Company. B.When purchasing goods, the user should buy or apply for the relevant services as specified by the Company. C.Regarding the aforementioned application in preceding subparagraph, when the Company sends out a confirmation email to the user, it will be deemed that a transaction for the buying/selling of the goods has been established between the user and the Company. However, it does not cover events where the credit card company designated by the user issues a non-compliance notice. D.Regardless of whether the aforementioned transaction is established, the Company may cancel or terminate the transaction contract and take necessary measures if the Company discovers the user engaging in inappropriate conducts during the transaction. Article XVII: Payment Methods A.The payment amount for the goods includes both taxes and handling fees. B.The payment for the goods bought through the Service shall be paid for using the user’s own credit card or other method approved by the Company. C.When a payment is made by credit card, the user should use the credit card in accordance with the credit card company regulations. When a dispute arises between the user and the credit company, the dispute should be handled by both parties. Article XVIII: Goods Refund and Exchange A.With the exception of damages during delivery, product defects, wrong products, or otherwise approved by the Company, the goods shall not be eligible for refund and exchange. If the contract is terminated due to goods refund and exchange, or failure to refund and exchange, the claim should be made within the deadline specified by the Company. The Company shall not accommodate any overdue claims. B.Regarding the aforementioned goods refund and exchange, the expenses incurred shall be borne by the user. Article XIX: Product Disclaimer A.Regarding the product guarantee of the goods in the Service, unless otherwise agreed on, the contents of the product warranty certificate shall prevail. B.Upon completing the delivery of goods to the address registered by the buyer, the Company shall be deemed to have fulfilled the obligations of the seller. The aforementioned delivery does not guarantee delivery date or time. C.While the Company shall make every effort to maintaining a full inventory stock of the goods, the Company shall cancel the purchasing request of the user if the good is out of stock. In these cases, the Company shall issue additional notices to inform the user, and the user may not request any claims or compensation from the Company. D.Regarding the buying/selling of goods, unless otherwise specified in preceding the subparagraph, the Company shall not bear other obligations.
Chapter 6:Use of Service
Article XX: Management Information The user reserves the copyright of the comments and other information published by the user regarding the Service. However, when the Company determines the information to be useful, the user agrees to consent to the free use (including acts, such as reproduction, amendment, and re-publication) by the Company, unless the user has declared his/her objection to the Company or to a third party designated by the Company. In addition, regarding the following situations, the Company may delete the comments published by the user without requiring the approval of the user. A.The comment or information has infringed on the rights of the Company or third parties (including but not limited to intellectual property rights such as copyrights and trademark rights, or the right of portrait), or is deemed to have an adverse impact on the reputation and credibility of the Company and third parties. B.The information has infringed on the rights of the third party (including but not limited to intellectual property rights such as copyrights and trademark rights, or the right of portrait), or the Company has received declaration or notice of infringement from the third party. Article XXI: Termination A.To maintain good service and business operations, the Company may terminate all or partial services without prior notice in the event of following events. a.Regular system maintenance or emergency maintenance b.Cease of services due to natural disasters or other force majeure causes such as fire hazards, earthquakes, floods, thunderstorms, blackouts, communication or electricity failure, suspension of telecom services, wars, riots, terrorist attacks, unrest or other factors attributable to third party causes c.Other cease of services deemed unavoidable by the Company B.The Company shall not bear liability for any compensation of user damages due to suspension of service attributable to the aforementioned factors. Article XXII: Other Disclaimers The Company shall not be held liable for the following behaviors. A.Any damages of the users that may arise from the suspension of services B.Any damages that may arise from the information registered by the users.
